Gambaran Manajemen Keselamatan Pasien di RSGM Unimus Berdasarkan Agency For Health Research And Quality Care (AHRQ)

Dwi Windu Kinanti, Retno Kusniati

Abstract


ABSTRACT

Background: RSGM Unimus is a dental and oral hospital that has been operating since 2019. Building a culture of patient safety in the hospital is the responsibility of all staff in the hospital to patients. Patient safety is a system by which the hospital makes patient care safer. Efforts to minimize the occurrence of patient safety incidents, hospital management needs to build a patient safety culture to improve the quality and service of patients in the hospital. Hospital patient safety can be measured using the Hospital Survey on Patient Safety Culture issued by AHRQ (Agency for Health Research and Quality Care). In this case, patient safety culture is measured from the perspective of medical personnel and staff in the hospital. Objective: Describe patient safety at RSGM Unimus based on AHRQ according to dentists, young dentists and medical staff. Method: This type of descriptive quantitative research with a cross sectional research design, determining the sample using the Proportionate Startified Random Sampling technique using the Slovin formula obtained 65 respondents. Result: 6 Dimensions of patient safety according to AHRQ get a positive response including: Dimension 1 Internal cooperation (88.2%), Dimension 2 Manager / supervisor (90.76%), Dimension 3 communication (90%), Dimension 4 reports of errors in action (82.56%), Dimension 5 patient safety rate (92.30%), Dimension 6 overall hospital management (87.41%). The majority of positive responses (> 75%) in human resources at RSGM Unimus support patient safety culture. Conclusion: The culture of patient safety at RSGM Unimus can be said to be very good, meaning that RSGM Unimus supports the culture of patient safety and has carried out patient safety very well.

Keywords: Patient Safety, AHRQ (Agency for Health Research and Quality Care)


Full Text:

PDF

References


Agustina (2013) Gambaran Budaya Keselamatan Pasien Oleh Perawat Dalam Melaksanakan Pelayanan Di Instalasi Rawat Inap RSUP DR. Wahidin Sudirohusodo Tahun 2013, Universitas Hasanuddin Fakultas Kedokteran Gigi Makassar.

Apriliani, L. (2015) Korelasi Budaya Keselamatan Pasien Dengan Persepsi Pelaporan Kesalahan Medis Oleh Tenaga Kesehatan Sebagai Upaya Peningkatan Keselamatan Dan Kesehatan Kerja Di Rumah Sakit X Dan Rumah Sakit Y Tahun 2015. Available at: http://repositorio.unan.edu.ni/2986/1/5624.pdf.

Arbianti dkk (2015) ‘Tinjauan Penerapan Nine Life Saving Patient Safety Solutions (Studi Kasus Di Rs Pku Muhammadiyah Bantul)’, ODONTO : Dental Journal, 2(1), p. 28. doi: 10.30659/odj.2.2.28-35.

Athifah, N., Pasinringi, S. A. and Kapalawi, I. (2014) ‘Gambaran Budaya Keselamatan Pasien di RSUD Syekh Yusuf Kabupaten Gowa’, Repository Unhas, pp. 1–16.

Diena, S. (2014) Gambaran Budaya Keselamtan Pasien Pada Perawat Unit Rawat Inap Kelas III Rumah Sakit Umum Daerah Pasar Rebo Bulan Juni Tahun 2014, Fakultas Kedokteran Dan Ilmu Keseharan Program Study Kesehatan Masyarakat UIN Syarid Hidayatullah Jakarta. doi: 10.1016/j.bbapap.2013.06.007.

Iskandar, E. (2017) ‘Tata Kelola dan Kepatuhan Penerapan Standar Patient Safety Penyakit Stroke di Rumah Sakit Dr . Kanujoso Djatiwibowo Tahun 2015’, Jurnal ARSI, 3(3), pp. 169–180.

Lany Aprilia (2015) Korelasi Budaya Keselamatan Pasien Dengan Persepsi Pelaporan Keselamatan Medis Oleh Tenaga Kesehatan Sebagai Upaya Peningkatan Keselamatan Dan Kesehatan Kerja di Rumah Sakit X dan Rumah Sakit Y Tahun 2015. UIN Syarif Hidayatullah Jakarta.

Lestari Sri, A. qurratul (2012) ‘Pelaksanaan Identifikasi Pasien Menurut JCI di RS PKU Muhammadiyah Yogyakarta Unit II’, Manajemen Rumah sakit, Universitas Muhammadiyah yogyakarta, pp. 1–20.

Najihah (2018) ‘Budaya Keselamatan Pasien Dan Insiden Keselamatan Pasien Di Rumah Sakit: Literature Review’, Journal of Islamic Nursing, 3(1), p. 1.

Pertiwi, A. (2016) ‘Analisis Perbedaan Kualitas Pelayanan Pada Pasien Bpjs Dan Pasien Umum Terhadap Kepuasan Pasien Di Rawat Jalan Rsud Kota Surakarta’, Jurnal Manajemen Dayasaing, 18(2), p. 113. doi: 10.23917/dayasaing.v18i2.4508.

Setya (2017) ‘Pengaruh Dimensi Staffing Terhadap Insidensi Keselamatan Pasien Berdasarkan Agency For Healtcare Research And Quality (AHRQ) di RSU Haji Surabaya’, Ikatan Bidan Indonesia Unair, 13(3), pp. 1576–1580.

Sorra J, Gray L, Streagle S, et al. (2016) Hospital Survey on patient safety Culture: User’s Guide.

Supartiningsih, S. (2017) ‘Kualitas Pelayanan Kepuasan Pasien Rumah Sakit: Kasus Pada Pasien Rawat Jalan’, Jurnal Medicoeticolegal dan Manajemen Rumah Sakit 10.18196/jmmr.2016, 6(1), pp. 9–15. doi: 10.18196/jmmr.6122.

Thisna, D. (2015) ‘Hubungan Pelaksanaan Identifikasi Pasien Secara Benar Dengan Kepuasan Pasien Di Instalasi Gawat Dadurat (Igd) Rsup Prof. Dr. R. D. Kando

Manado’, Jurnal Keperawatan, 3(2).

Windu, D. (2017) ‘Analisis Lokasi Rumah Sakit Gigi dan Mulut Universitas Muhammdiyah Semarang di Wilayah Kedungmundu Terhadap Perspektif Pelanggan’, 53(9), pp. 1689–1699. doi: 10.1017/CBO9781107415324.004.




DOI: https://doi.org/10.52643/marsi.v4i2.949

Refbacks

  • There are currently no refbacks.